Store Policies

SPECIAL ORDERS

We try to maintain our website with currently featured items that are available in inventory. However, due to the handcrafted nature of our jewelry, this is not always possible. If the piece you are interested in is out of stock, we will contact you via email with an estimated shipping date, and you can choose to cancel your order within 24 hours of receipt of such notice. If you choose to go forward with your order, it will be final sale and the above return policy will apply to your purchase. This policy also applies to any jewelry that is altered or changed pursuant to your request.

Please email us to inquire about the status of your purchase or any additional questions you might have.

RETURN POLICY

If you are dissatisfied with any item that you purchased online or wish to exchange it you may return it to Carol Burin Studio for credit only under the following conditions:

  • Returns must be received within 7 business days of receipt.
  • Items must be without wear and in pristine condition.
  • Return item(s) must be in their original packaging.

All special order sales are final, including any alterations and/or modifications requested by customer. A special order includes any item(s) not in stock, which has to be made especially for the customer. Customers will not be notified immediately via email regarding this matter and can choose to cancel their purchase within 24 hours of receipt of such notification.

Shipping charges will be deducted from any credits.

All return shipments must be insured for the full dollar amount and shipped back via USPS.

Returns should be sent to Carol Burin Studio. To start return process, contact Carol Burio Studio at info@CarolBurinStudio.com.

REPAIRS

All of the jewelry in our collections has been hand-fabricated. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken. We urge you to send anything in this condition back to us for evaluation. Once we look at the piece, we will determine what course of action to take. If you have any questions about this process, please contact us at info@CarolBurinStudio.com.